Reference

How 0ho Handles Your Personal Data

At 0ho, we are clear about what data we collect, why we collect it, and how long we keep it — no buried clauses, no surprises.

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0ho How 0ho Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you have a question about how your data is handled, want to request a copy of what we hold, or need to raise a concern, our data protection team is available…

Email Privacy Team Send your data request or privacy concern to our dedicated address at [email protected]. Include your registered account email so we can locate your record and respond accurately within five working days.
Live Chat Support Open the live chat widget on 0ho.club and select the Privacy or Account Data topic. Our support agents can log your request and route it to the data protection team during operating hours, seven days a week.
In-Account Request Form Navigate to Settings inside your account dashboard and choose Data & Privacy. From there you can submit a formal data access, correction or deletion request directly, and track its status without leaving the platform.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security and clear retention rules to every piece of data linked to your 0ho account.

Encryption in Transit

All data moving between your device and 0ho.club travels over TLS 1.2 or higher.

Cookie Policy

We set strictly necessary cookies to keep your session active, analytical cookies to understand how the lobby is used, and…

Data Retention Schedule

Account registration data is kept for the duration of your account plus six years after closure, in line with financial…

Access and Correction Rights

You can request a full export of the personal data we hold about you at any time through the in-account…

Deletion Requests

Where no legal obligation requires us to retain your data, you may ask for deletion.

Third-Party Data Sharing

We share your data only with identity verification providers, licensed payment gateways and, when legally compelled, with regulatory authorities.

Your Questions About Data Privacy at 0ho

Below you will find answers to the questions we receive most often about personal data, account privacy, cookies and your rights as someone who holds an account at 0ho.club in India. If your question is not covered here, reach out via [email protected].

We collect your name, email address, phone number and date of birth at registration. During identity verification we may also collect a copy of a government-issued ID. Payment data — UPI handles, Paytm or PhonePe transaction references — is recorded each time a deposit or withdrawal is processed.

We share data only with identity verification partners, payment processors such as UPI gateway providers, and regulatory bodies when legally required. We never sell your data to advertisers or unrelated third parties. Every partner is contractually bound to handle your data under equivalent protection standards.

Account and transaction records are retained for six years after account closure to meet financial and legal obligations under applicable Indian law. Anonymous, non-identifiable analytics data is purged after 26 months. You will receive written confirmation of which records are retained and why, upon request.

Yes. Submit a data access request through the Settings section of your account dashboard or by emailing [email protected] with your registered email address. We will compile and deliver your data export within 30 days of verifying your identity, in a commonly used, machine-readable format.

Use the in-account Data & Privacy form or email [email protected]. Corrections to name, contact details or address are processed within five working days once identity is confirmed. Deletion requests are assessed against legal retention requirements, and we will tell you clearly which records can be removed and when.

We set three categories: strictly necessary cookies that keep your session alive, analytical cookies that measure lobby usage in aggregate, and preference cookies that save settings like your chosen payment method. You can disable analytical and preference cookies via your browser settings; strictly necessary cookies cannot be switched off without affecting account function.

Payment transaction references linked to UPI, Paytm and PhonePe are stored in encrypted form and are accessible only to authorised personnel for dispute resolution and regulatory compliance. We do not store full UPI Virtual Payment Addresses beyond what is needed to reconcile a transaction, and raw card or wallet credentials are never held on our servers.

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